IT Support Services

Managed IT support involves systematic processes aimed at ensuring reliable IT operations and minimizing IT expenditures. INOVAT's managed IT support services draw upon 12 years of expertise in help desk and application support, offering IT help desk, Network Operations Center (NOC), and software support to ensure an exceptional user experience and continuous enhancement of your IT workflows.

We deliver expert managed IT support services tailored for organizations of all sizes, collaborating with you and your team to ensure seamless and secure operations. Our managed service model enables you to concentrate on your core business, providing support packages customized to your requirements. Beyond that, we offer remote monitoring with proactive maintenance to optimize performance. In the event of a disaster or even a minor inconvenience, rest assured that we'll be there to assist.

IT Support Service

Support for businesses, software publishers, and MSPs.

Implementation of effective standard operational procedures and ITSM processes.
Resolution of reported incidents.
User satisfaction rate management.
Maintenance of a knowledge base.
Regular reports.

Application Support

Support and proactive improvement of your cloud or on-premise applications, including:

Monitoring, testing, code reviews.
Configuration, patches, code modifications.
Cloud consumption optimization.
User satisfaction rate management.
Regular reports.

Network Operations Center

Preventive monitoring of the computer network with level 2 and 3 support.

NOC configuration and introduction of effective workflows and policies.
24/7 network monitoring, health status checks, incident resolution.
Regular reports.

Comprehensive IT Support

Global support for your IT infrastructure, including:

IT support service.
Network Operations Center.
Software support.

What You Get with Managed IT Support Services

Infrastructure Descriptions/OP Procedures
Self-service user training
Improving Satisfaction & Adoption
Improving Satisfaction & Adoption
Regular and Transparent Reports

Standard operating procedures for ticket resolution, change management, and incident, CI/CD flow.
Network maps.
Configuration Management Database.
Infrastructure improvement plan.

Key Features of INOVAT's Managed IT Support Services

Our team expertly manages modern, vast, complex, and diversified business IT infrastructures. We handle all your IT components through a range of services, from daily monitoring and management to optimization and long-term evolution.

Feasibility Analysis of IT Support Projects

Before taking over your application or infrastructure support, we analyze the total cost of ownership (TCO) and return on investment (ROI) of supported assets, assessing how much these financial estimates will improve after the start of our support.

Outcome-Oriented Service and Transparent Reporting

Our IT support activities and service quality are transparently reflected in regular reports, presenting clear metrics to strictly adhere to service level objectives. We use key performance indicators (KPIs) such as:

Implementation of change requests.
Pending change requests.
Stakeholder satisfaction.
User satisfaction.
Application availability.
Mean time to resolution (MTTR).

Focus on Long-Term Collaboration

We believe long-term IT support is mutually beneficial for the client and the service provider, as longer service durations mean fewer transition periods and integration phases for the client, and well-adjusted work routines for the support team.

Nous testons, mettons à jour et affinons constamment nos processus de développement. Nos développeurs s'engagent également dans un apprentissage continu afin que votre projet puisse bénéficier des innovations et technologies récentes. Tout cela nous permet de vous offrir une expérience rationalisée, de la réflexion initiale à la mise en œuvre et à la maintenance de votre solution. Votre produit disposera des éléments suivants :

Fonctionnalités adaptées précisément à vos exigences

Évolutivité et sécurité conforme aux normes de l'industrie

Visuels de qualité professionnelle et engageants

Conception UI/UX attrayante et facile à naviguer

Conception réactive

Support et maintenance continue

What is the multi-level incident resolution pipeline?

What detailed descriptions are available for IT infrastructure and operational procedures?

What self-service training materials are available for users?

How are user satisfaction and adoption improved?

What regulatory compliance assessments are conducted?

What regular and transparent reports are provided?

Développement de logiciels

Création de solutions sur mesure pour répondre à vos besoins professionnels spécifiques.

Développement Web

Conception et développement de sites web dynamiques et conviviaux pour votre entreprise.

Services de cybersécurité

Protection proactive de vos données et de vos systèmes contre les menaces en ligne.

Services Cloud

Migration, gestion et optimisation de vos applications et données dans le cloud.

Services relatifs aux applications

Développement, gestion et intégration d'applications pour répondre à vos exigences commerciales.

Conseil en informatique

Expertise pour guider votre entreprise dans l'adoption des meilleures technologies et pratiques.

Analyse des données

Utilisation de données pour obtenir des informations précieuses et guider les décisions stratégiques.

Services d'infrastructure

Gestion et maintenance de l'infrastructure informatique pour assurer une performance optimale.

Services d'assistance

Support technique réactif pour garantir le bon fonctionnement de votre environnement informatique.

IT Support Services

A Premier Managed IT Support Service Provider

Choose Your Service Option